Complaints — Financial Monitoring Commission (FMC)

1 Eligibility

2 Your details

3 Dispute

4 Evidence & submit

Check eligibility

Confirm your broker is a current FMC member and you have tried their internal process.

Search your broker Type at least 2 characters. If not listed, use “Another broker”.

I already attempted to resolve this with the broker (IDR).

View Members Warning List

Your Email

Country of residence

First Name

Family name

Phone number

Name of the broker

Another broker

Reference / ticket number (from your broker)

Please describe the nature of your complaint Please include product type, dates, people involved, and a clear description of the problem.

Action to date

Yes, I have previously lodged with the Commission No, this is my first time

What do you think is a fair and reasonable resolution?

Upload only what is relevant:

Do not upload passports, full bank statements, card details, or login credentials.

Attachment #1 Max 10MB

Attachment #2 Max 10MB

Attachment #3 Max 10MB

I agree to share details with the broker strictly for dispute resolution.

By submitting, you agree that we may contact you and share details with the broker strictly for dispute resolution purposes.

Submission
We receive your case and send a confirmation email.

Initial review (24–48h)
We check eligibility and may request additional info.

Broker liaison
We contact the broker and gather their response.

DRC decision
The Dispute Resolution Committee reviews and issues a decision.

Is the service free?

Yes, for traders of our member brokers. Otherwise we guide you to public resources.

What languages are supported?

English, Arabic, and Russian. We may provide other languages via email.

How long does it take?

Simple cases resolve in ~7 days on average. Complex cases may take longer.